Please note that services provided to consumers by ATS Euromaster are subject to the ATS Euromaster Consumer Terms and Conditions, please click here for details.  Further and additional terms and conditions applying to the Mastercombo and Mastercombo+ packages may be found below. 

MasterCombo

MASTERCOMBO PACKAGES - TERMS & CONDITIONS 

For the purposes of these terms and conditions, the phrase Mastercombo Packages shall refer to both Mastercombo and Mastercombo+ offers.

MasterCombo Package discounts are applicable to the specified goods and services only and no substitutions will be allowed. No cash alternative is available.

All goods and services within a Mastercombo Package must be purchased for the same vehicle, by the same purchaser and at the same time (i.e. as part of the same payment) and fitted at the same appointment 

All goods and services provided within the Mastercombo Package must be supplied within 28 days of purchase. Please note that it is the responsibility of you as the customer to ensure that your appointment is scheduled to take place within this period. We reserve the right to charge the full retail price (i.e. without applying the Mastercombo Package discount) should the booking fall outside this period or otherwise not met the above conditions without the explicit written agreement of the relevant ATS Centre Manager. 

Exclusions

Please note that the Mastercombo Packages are not available for the following:

  • commercial customers, or any customer that is a limited company or individual acting in the course of business;
  • motorcycles, trikes and quads;
  • motorhomes or caravans;
  • commercial vehicles, such as vans (except car-derived vans), HGVs, pick-ups, taxis, tippers;
  • company cars;
  • vehicles used for commercial or business purposes such as taxis or delivery, private hire or driving school vehicles. 

Cancellation Rights

Where a Mastercombo Package is purchased in advance of the services being provided, you may cancel your booking at any time within 14 days of payment. You do not have to give any reason for the withdrawal or cancellation. In order to do this, please contact the Service Centre with which you made your appointment, providing details of your name, the date and time of your appointment, and the service being cancelled.

In the case of cancellation within 14 days you will receive a full refund of the package price via the method you used for payment. We will process and issue this within 14 days of our receipt of your cancellation, although we will try to provide the refund to you sooner if possible. 

Please note that if you have requested that we start work before the expiry of the 14 days referred to above and the work has actually commenced, then:

(a) if the services are fully performed, you will lose your right to cancel;

(b) if the services are partially performed at the time of cancellation, we will stop work and may deduct a reasonable amount reflecting the work actually undertaken from the refund due to you.

To cancel your order

For the contact details and opening times of our Service Centres please use the link on our website https://www.atseuromaster.co.uk/centres. Your Centre contact details can also be found in your appointment confirmation email.

Further Enquiries / Complaints

Your first point of contact with any enquiries or complaints should be your local ATS Euromaster Service Centre Manager.

Alternatively, you can call us on 0870 608 8668 or write to us at:

ATS Euromaster Limited
Customer Relations Team
First Floor
Aqueous II
Aston Cross Business Village
Birmingham
B6 5RQ

Email: customer.relationship@ats.euromaster.com