Website Terms and Conditions

These Website Terms and Conditions ("Website Terms") apply to anyone using this website (the "Site"), please therefore read them carefully before using the Site. 

In addition to the Website Terms there are additional terms that will apply to your use of the Site including:

If you place an order for Product and Services through the Site our terms and conditions of sale will apply to that order as follows:

  • if you are an individual retail customer purchasing car, van or 4x4 vehicle tyres and the related fitting services, or other selected vehicle related Products and Services, for personal use (i.e. outside the context of your trade, profession or business) the order will be subject to our Consumer Terms and Conditions (https://www.atseuromaster.co.uk/terms-conditions/consumer-terms-and-conditions), including the Guarantee Conditions referenced therein (“Consumer Terms”), and the terms and conditions (if any) applicable to the Products and Services ordered ("Relevant Service Terms"); or
  • if you are an account or trade customer the order will be subject to our General Trade Terms and Conditions (https://www.atseuromaster.co.uk/terms-conditions/trade-terms-and-conditions) (“Trade Terms”) and any Relevant Service Terms.

For the purpose of these Website Terms: 

Product(s) means all products and parts sold by us including all products or parts which are supplied as part of any service that we carry out; 

Service(s) means all services or repairs which we carry out including fitting Products, inspections, checks and servicing; 

Service Centre means an ATS Euromaster service centre;

Mobile Service means the provision of tyres and tyre fitting services at a location other than a Service Centre by a mobile service technician;

Consumer means an individual retail customer purchasing Products and Services for personal use (i.e. outside the context of your trade, profession or business); and

Trade Customer means an account customer or a customer purchasing Products and Services for business use (i.e.in the context of your trade, profession or business).

By placing an order or Products or Services with us, you agree that you have read, understood and agree to these Website Terms, the Privacy Notice, the Cookie Policy, any Relevant Service Terms and, as applicable, the Consumer Terms or the Trade Terms (each as amended from time to time). 

These Website Terms together, the Privacy Notice, the Cookie Policy, any Relevant Service Terms and, as applicable, the Consumer Terms or the Trade Terms are the only terms on which we are willing to trade through this Site and shall govern all orders placed through the Site to the exclusion of any other terms and conditions. In addition, if you are a Consumer, where under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other statutory or legal requirement, we are required to provide you with information or documentation, you agree that we may do so by email.  If any of this is not acceptable to you, you must not order any Product or Service from us via this Site. 

1    About us

1.1 ATS Euromaster Limited (referred to in these Website Terms as “we”, or “us”) is a company registered in England and Wales, whose registered number is 04303731 and whose registered address is at First Floor, Aqueous II, Aston Cross Business Village, Birmingham, B6 5RQ. 

VAT registration 813 0511 80.

Telephone: 0121 325 7325, 

Email: customer.relationship@ats.euromaster.com

1.2 Should you have any questions about these Website Terms or wish to contact us for any reason, please use the contact details set out below:

Post: Customer Relations Team, First Floor, Aqueous II, Aston Cross Business Village, Birmingham, B6 5RQ.

Telephone: 0370 0663621 (standard geographic rate telephone call) or 0870 608 8668.

E-mail: customer.relationship@ats.euromaster.com

2    About you

2.1 By placing an order for Products and Services through the Site, you confirm that you are:

(a) either a business or trade customer or, if you are a Consumer, you are over 18 years old;

(b) resident in the United Kingdom; and

(c) ordering Products for fitting in the United Kingdom.

If any of the above is incorrect, you must not order any Product or Service from this Site. We reserve the right, in our sole discretion, to refuse to accept your order.

2.2 This Site is for use only by those wishing to order Products and Services in the United Kingdom. Please also note that Services and Products ordered using the Site (including vehicle maintenance servicing and engine diagnostics) are only available at selected Service Centres. 

2.3 The Mobile Service is available only for the supply and fitting of tyres and in certain areas only. If the Mobile Service is available in your area it will be identified as an option on the Site. 

3    Product and Service description and availability

3.1 All Product and Service descriptions and illustrations shown on the Site are provided in good faith but are intended for guidance and illustration purposes only and actual Products and Services may vary accordingly. We accept no liability or responsibility for the Product information, performance information and photographs appearing on the Site.  Photographs appearing on the Site are provided and owned by third parties and are subject to copyright. 

3.2 All prices shown on the Site: 

(a) are in pounds sterling; 

(b) are inclusive of Value Added Tax (“VAT”) at the relevant rate.

3.3 The tyre fitting service includes the following related services - disposal of your old tyre (if necessary), fitting a new valve and wheel balancing. These related services are mandatory as part of the tyre fitting service and will be added to the invoice as separate charges. No refund will be made if you do not require any of these related services. 

3.4 Products purchased on this Site cannot be collected and must be fitted by us. Tyres must be fitted to the vehicle specified by you in the order placed on the Site. We are unable to fit tyres to wheels which are not attached to a vehicle. 

3.5 Tyre fitting is available either at a Service Centre or by our Mobile Service. Some other Products and Services offered on the Site are only available at certain Service Centres and when you come to book your appointment you will only be offered a choice of Service Centres at which those Product or Services are available (see clause 4 below). 

3.6 Products and Services are subject to availability and the presence of a Product or Service on the Site does not guarantee that such Product or Service will be available for purchase. 

3.7 Whilst we use reasonable endeavours to keep Product and Service availability and prices up-to-date on the Site, availability can change on a day to day basis and price increases can take place on very short notice. We reserve the right to add or delete Products and Services and to increase prices at any time. Where a Product or Service ceases to be available after the date of your order but before you attend a Service Centre or our Mobile Service attends your vehicle, we shall try to contact you to inform you. 

3.8 If the Product is no longer available you may choose an alternative Product (subject to availability) and, if the price of the alternative Product is different, we shall advise you of the new price. Following receipt of a notification pursuant to this clause, you may either choose to accept the alternative Product and the new price and confirm the order or, alternatively, you may cancel your order, in which event we will reimburse to you the amount you have already paid. 

3.9 Whilst we always endeavour to ensure that prices and descriptions given on the Site are correct, inevitably errors do occur. Where the price or description of a Product or Service is found to be incorrect as part of the order verification process, we shall contact you and inform you of the correct price and/or description, following which you may either confirm the order with the correct price and/or description, or cancel your order, in which event we will reimburse the price paid by you.

4    How to order and pay for Products and Services

Consumers

4.1 You can search for Products and Services by using one of a number of search options. Once you have completed your selection:

(a) you will be asked to enter your location so that we can provide details of available appointment slots at the Service Centres* nearest to you for the provision of the Products and Services². If you have ordered tyres and the Mobile Service is available in your area this will also appear as an option;

(b) after you have selected an appointment slot you will be asked to enter your personal details and details of your vehicle. All fields which contain an asterisk are mandatory and must be completed before we can process your order; 

(c) you will then be presented with an Order Summary and the opportunity to change any of your details and the appointment slot should you wish to do so;

(d) once you are happy with your order you will need to select a method of payment, enter your card details, and click the “pay securely“ button to place the order. We accept most major credit and debit cards. All card payments are subject to authorisation by your card issuer. If your payment authorisation is subsequently withdrawn before the appointment slot, we will cancel your order and attempt to notify you (including by email) that we have done so; and

(e) as an alternative to payment by credit or debit card, in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer Consumers the following payment options:

(i) Pay Later 30; and

(ii) Pay in 3 instalments

Payment is to be made to Klarna.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. www.klarna.com/uk/terms-and-conditions.

For further information and Klarna’s terms and conditions click here. General information about Klarna can be found here. Your personal data is handled in accordance with all applicable data protection laws, and in accordance with Klarna’s Privacy Notice.

Trade Customers

4.2 On the Site landing page click on the tab “business” and then on the tab “customer zone” then:

 (a) if you do not have an account with us, to access Products and Services click on the button “book a centre appointment” and you will be asked to enter the vehicle registration;

(b) you will then be offered a choice of Products and Services. Once you have made your selection, you will be asked to enter your location so that we can provide details of available appointment slots at the Service Centres nearest to you for the provision of the Products and Services*; and

(c) having selected a slot you will be invited to enter your contact information, vehicle details and the name of your business. All fields which contain an asterisk are mandatory and must be completed before we can process your order; and

(d) an order summary will appear on the right hand side of the page, which will allow you to amend the terms of your order. Once you are happy with your order, click on the continue button to confirm your booking.

*As mentioned above, not all Products and Services offered for sale on the Site are available at every Service Centre so the Site will only offer you a choice of those Service Centres in your area that can provide the Products and Services in you order.

5 The contract between you and us

5.1 Where your order is for Products and Services to be provided at a Service Centre: 

(a) when you submit an order to purchase Products and Services, your order is an offer to us to purchase the Products and Services. It does not, notwithstanding the taking of payment from you, create a legally binding contract between you and us, and we may in our sole discretion choose to accept or refuse your order;

(b) whilst we will do our best to fulfil your order, we cannot guarantee to do so (for example, where we are out of stock, where your card issuer refuses to authorise your payment or where Products or Services have been incorrectly priced on our Site); 

(c) when we receive your order we will produce an automatically generated acknowledgement of order email. This does not constitute acceptance of your offer or create a binding contract between you and us. Your offer is accepted by us and becomes legally binding only when we have provided the Products and Services. Until such time as we have provided the Products and Services you have the right to cancel. For details of how to exercise your right to cancel please see clause 9.1 below;

(e) where you place an order for Services to be provided 14 days or less after the date of the order, you agree that, where applicable, we may provide the Services within the 14 day “cooling-off period” specified by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

5.2 Where your order is for Products and Services to be provided by our Mobile Service: 

(a) when you submit an order to purchase Products and Services from us, your order is an offer to us to purchase the Product and Services. It does not, notwithstanding the taking of payment from you, create a legally binding contract between you and us and we may in our sole discretion choose to accept or refuse your order;   

 (b) when we receive your order we will produce an automatically generated acknowledgement of order email. This not constitute acceptance of your offer or create a binding contact between you and us. Your offer is accepted and a binding contract is created between us when we send you an order confirmation email, which we will do when a Mobile Service vehicle is dispatched to attend the appointment;

(c) where you place an order for Services to be provided 14 days or less after the date of the order, where applicable, you agree that we may provide the Services within the 14 day “cooling-off period” specified by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

(d) you can still cancel your order if you wish to do so at any time up until the time of your appointment. For details of how to exercise your right to cancel, including details of any costs or charges that may apply, please see clause 9.2 below; and

(e) if you fail to attend the arranged location at the time of the appointment, or if you attend and we are unable to provide the Products and Services through no fault of our own (e.g. you do not have your locking wheel nut key or your vehicle is inaccessible), we will refund any amount paid but we reserve the right to charge you a reasonable amount in respect of any costs and expenses which we have incurred in providing or arranging for the provision of the Mobile Services, which we will be entitled to deducted from any refund.  

5.3 After you have placed your order we may contact you by phone, SMS or email for one or more of the following reasons:

  • a courtesy call by the Service Centre or Mobile technician to confirm your appointment, check the tyre size and discuss any other issues;
  • to advise you of any problems with your order or to offer an alternative service appointment, Services or Products (as appropriate); or
  • if for any reason we need to cancel your order and arrange a refund;

6    Other terms relating to payment 

6.1 All payments are to be made in pounds sterling. 

6.2 All Products will remain our property until we have received payment in full for the Products and Services. 

6.3Vouchers issued by us any third party, including vouchers issued in connection with any promotion, are only redeemable against Products or Services ordered through the Site if it is expressly stated on face of the voucher, or in the terms and conditions of the promotion, that it may be redeemed online. Any voucher that is redeemable online will have a promotion code which you should enter where indicated on the Site before selecting your payment method. Vouchers not expressly identified as redeemable online may only be used to purchase Products and Services at a Service Centre. 

6.4 As we take payment from you before a legally binding contract is formed if, for whatever reason, your offer is not accepted and fulfilled we will refund any payment received from you.

6.5 If we suspect that any order is dishonest, fraudulent or involves stolen identity or payment details we reserve the right to make any additional checks and to involve any appropriate authorities. 

7    Provision of fitting services

7.1 . If, after you have placed your order, we identify that the Products ordered are not the correct type or specification, we may attempt to contact you and give you the opportunity to select Products of the correct type and/or specification. In such circumstances, where you are booked to attend a Service Centre, we will look to fit the replacement Products at the original appointment provided scheduling and availability permits, If not, you will have to rebook the appointment by contacting the Service Centre. Alternatively, if you have booked the Mobile Service, the appointment will be cancelled, you will be issued with a full refund and you will have to rebook through the Site. 

7.2. Please ensure that you attend, as applicable, your chosen Service Centre, or the arranged location for the Mobile Service, in good time for your appointment. Appointments cannot be cancelled or rebooked through the Site. So, if you are unable or fail to attend your appointment: 

(a) where you are booked to attend a Service Centre, you will need contact the Service Centre selected when you placed your order to rebook your appointment or, alternatively, to cancel your order and obtain a refund. If you fail to attend your appointment and do not contact the Service Centre beforehand, you may still contact the Service Centre after the event to either rebook or to cancel your order and obtain a refund. If you do not attend and do not contact the selected Service Centre within 7 days of the appointment we reserve the right to treat the order as cancelled and pay a refund; or 

(b) where you booked our Mobile Service, you should contact the ATSE GoTo Mobile Team (tel. 0800 505505) to rebook your appointment for a later date or, alternatively, to cancel your order and obtain a refund. If you fail to attend your appointment and do not contact the GoTo Mobile Team beforehand, you may still contact the GoTo Mobile Team after the event to either rebook or to cancel your order and obtain a refund. If you do not attend and do not contact the GoTo Mobile Team within 7 days of the appointment we reserve the right to treat the order as cancelled and pay a refund. 

Please note, however. if you contact the GoTo Mobile Team to cancel or rearrange a Mobile Service Appointment after we have sent the order confirmation email (see clause 5.2(b) above) , or if you fail to attend the arranged location at appointed time, or if you attend and we are unable to provide the Products and Services through no fault of our own (e.g. you do not have your locking wheel nut key or your vehicle is inaccessible), we reserve the right to charge you a reasonable amount in respect of any costs and expenses which we have incurred in providing or arranging for the provision of the Mobile Services which will be entitled to deduct from any refund. 

7.3 Whilst we do our best to keep appointments, there may be occasions when for reasons beyond our control we are unable to provide the Products and Services ordered at the time or date of the booked appointment. In such circumstances we will inform you of the delay or cancellation as soon as reasonably practicable but in accordance with clause 8 we shall have no liability for any losses or damages caused by any such delay or cancellation.

7.5 We reserve the right to cancel any order if the Products or Services ordered cease to be available or are withdrawn for any reason. In such circumstances we will notify you of the cancellation as soon as reasonably practicable.

8    Our liability to you

8.1 We will use reasonable skill and care in fulfilling any order accepted by us. The information contained on the Site is for information only and has and must not be relied upon to establish whether the Product and Services meet specific individual requirements you may have. Further, the information on the Site may not be accurate. It may include inaccuracies and errors and accordingly we make no representations or warrantees regarding the accuracy, suitability or relevance of any information on the Site for any particular purpose. Subject to Clause 7.5,  and save as may be expressly set out in the Consumer Terms or Trade Terms (as applicable) all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise are excluded to the fullest extent permitted by law. 

8.2 We will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with or out of your use of, or inability to use the Site, any order placed by you or the Products or Services supplied in connection with any order even if we have been advised of the possibility of such damage.

8.3 Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall, subject to Clause 8.5, be limited to the sums paid or payable for the Products and Services.

8.4 We will not be liable to you where we breach these Website Terms due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; lack or shortage of stock or goods; adverse weather; traffic congestion or disruption; power failure or breakdown in machinery.

8.5 Nothing in these Website Terms shall limit our liability for personal injury, death or fraud caused by our negligence.

8.6 The provisions of this clause are in addition, as applicable, to the terms set out in clause 2 of our Consumer Terms or clauses 8 and 9 of our Trade Terms.

8.7 This clause does not affect your statutory rights if you are a Consumer.

9    Cancellation and refunds

9.1 Where your order is for Products and Services to be provided at a Service Centre, you can cancel your order and obtain a full refund, at any time up until we have provided the Product and Services, by contacting the Service Centre and advising them that you wish to cancel.  You also have the right to cancel as detailed in our Consumer Terms https://www.atseuromaster.co.uk/terms-conditions/consumer-terms-and-conditions)

9.2  Where your order is for Products and Services to be provided by our Mobile Service, you can cancel or rearrange your order at any time up until the  time of your appointment by telephoning the ATSE GOTO Mobile Team (0800 505 505ꭝ). If you cancel before we send the order confirmation email, you will receive a full refund. If you cancel or rearrange after we have sent the order confirmation email (see clause 5.2(b) above), we reserve the right to charge you a reasonable amount in respect of any costs and expenses which we have incurred in providing or arranging for the provision of the Mobile Service which will be entitled to deduct from any refund.  

ꭝ The GOTO Mobile Team telephone number 0800 505 505 is open 24 hours a day 365 days a year.  The call is free to landlines, but some mobile telephone service providers may charge

9.3 If you are a Consumer you also have the right to cancel as detailed in our Consumer Terms https://www.atseuromaster.co.uk/terms-conditions/consumer-terms-and-conditions including under consumer protection legislation which provides rights of cancellation for Consumers in certain circumstances.  Please note, however, there is unlikely to be right of cancellation and refund in respect of Products and Services which have already been supplied. 

9.4 In any event, where you cancel an order for Services after we have started the supply of Services, we reserve the right to charge you for any Services provided, which will include any Products supplied as part of the Services and a reasonable amount in respect of any costs and expenses which we have incurred in providing or arranging for the provision of the Services before you cancelled, which will be entitled to deduct from any refund.

9.5 In addition to any refund payable pursuant to clause 9.1 to 9.3 above, a full or (as appropriate) partial refund may be given in the following circumstances:

  • in the event that your order is cancelled by us for any reason including non-availability, increased price or withdrawal of the Product or Services, or due to an error in pricing or description;
  • a cheaper substitute is accepted by you in place of the Products and Services ordered and paid for; or
  • of any VAT paid where the Services are provided in respect of vehicles which are zero rated for VAT.

9.6 Where payment is made by you using a credit or debit card and a refund becomes payable, the refund must be to the card used when you placed your order.

10    Data Protection

10 We respect your right to privacy and will only use any information you provide to us or which we otherwise process about you in connection with the provision of Products and Services in accordance with our Privacy Notice, a copy of which can be found at https://www.atseuromaster.co.uk/terms-conditions/privacy-policy.

11   Your statutory rights and our complaint handling policy

11.1 If you are a Consumer, you have various statutory rights if the Products and Services supplied are not as described on your invoice/receipt or are faulty. Any rights granted by these terms and conditions are in addition to your statutory rights, which remain unaffected.

11.2 Whether you are a Consumer or Trade Customer, if you are not happy with any aspect of the Products and Services we have supplied, or if you discover a fault with the Products or Services, please contact our Customer Relations Team on: 0333 0050502 – (standard geographic rate telephone call) or 0870 608 8668 (Monday to Friday 8.30 a.m. - 4.30 p.m.) for assistance.

12    Other important terms

12.1 Calls made to us may be recorded for training and monitoring purposes. 

12.2 Standard text message fees apply to the text messaging service offered by us. Fees may vary with the network provider. 

12.3 We may update or amend these Website Terms from time to time without notice to you. Any updates or amendments will be posted on the Site. 

12.4 These Website Terms supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

12.5 You acknowledge that, as between you and us, we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Site, the Products and the Services.

12.6 You may not assign or sub-contract any of your rights or obligations under these Website Terms to any third party unless we agree in writing. 

12.7 We may assign, transfer or sub-contract any of our rights or obligations under these Website Terms to any third party in our absolute discretion.

12.8 No relaxation or delay by us in exercising any right or remedy under these Website Terms shall operate as a waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing. 

12.9 If any of these Website Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Website Terms shall remain in full force and effect.

12.10 Only you and we shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

12.11 These Website Terms are governed by and interpreted in accordance with English law.  In the event of any matter or dispute arising out of or in connection with these Website Terms, including as to their application, subject matter or formation, please refer, as applicable, to our Consumer Terms or our Trade Term.

These Website Terms were last updated on 29 October 2024.